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Authors: Mazed Parvez, Nazmus Sadat, Shormi Islam, n/a, n/a, n/a
Keywords: community participation, service facility, Community Effect Index (CEI), User Satisfaction Index (USI), n/a
Abstract: Increasingly, community participation is considered important in ensuring sustainability of community utility services. In return, improved access to all service facilities such as water supply, gas supply, transportation, health care, recreational area, electricity supply etc. are important in development of the living standard of the communities of an area. Data were collected from community service facilities of ward no-06 in Pabna Sadar Upazila, Pabna District. Community Effect Index (CEI) and User Satisfaction Index (USI) were used to assess the performance of the community level utility services. The results indicate whether community level utility services were effective or not. There is a general need to improve the quality and quantity of other services facilities like recreation facility, market facility, health facility, solid waste management system and transportation facility and a need to improve authorized sections i.e. Paurashava authority as well as NGOs to provide better services in this area.