AN ASSESSMENT OF HOSPITAL SUPPLY CHAIN EFFICIENCY IN NORTH CENTRAL NIGERIA

Back to Page Authors: Panle Ruth Agwom, Goma Ruth Panshak, Okeke Augustine

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Keywords: efficiency, assessment, supply chain, Nigeria

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Abstract: Improving hospital supply chain efficiency in a developing country such as Nigeria has become increasingly important as health care organizations all over the world are striving to improve operational efficiency as well as reduce cost. This study therefore assessed the efficiency levels of the decision-making units of public hospitals in using their supply chain towards meeting the satisfaction of patients and health workers. To assess the perceived supply chain efficiency from the perspective of hospital staff and patients, data were collected from hospital staff and patients in Jos, Plateau State, Nigeria using two sets of structured questionnaires while T-test was used to test the stated hypothesis. Findings revealed that while treatment was satisfactory, the coordination between units was slow, the waiting time is long and feedback is almost non-existent. This was significantly caused by the persistent difficulty in streamlining the supply chains. Based on these findings, insights were offered on the important efficiency dimensions that Nigerian hospitals should concentrate on in order to meet staff needs and serve their patients effectively.

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